HOW TO ORDER + DELIVERY INFO
You can now choose your delivery date.
Please scroll below for a guide on how to order and information regarding delivery.
Any questions, please email orders@thegoodfarmshop.com
HOW TO ORDER
When you add an item to CART, you'll be prompted to select your delivery postcode and suburb. Or, you can select to pick up from our Brookvale kitchen.
You will then be prompted to select your preferred delivery date.
Directly under the delivery date, you'll see Add Order Note. Here you can add any specific delivery instructions for the courier driver. Please try to keep instructions concise as there is limited space on box address label.
If you are sending this as a gift and want a hand-written note to accompany the goodies, you can reply to your Order Confirmation Email once you've placed your order and let us know what you'd like to say. Our dispatch team will write your message on our incredibly cute notes and pop it in the box with the meals.
Now you can continue to add items to your cart until you're ready to checkout.
Please note: new subscription orders will be able to use the delivery date feature for their first order, but subsequent orders will still need to be scheduled by us. We are working on this so that you can select your preferred delivery date each time your subscription activates an order, but we're not quite there yet. In the meantime, you can still reach out to us by email or text us from the website to let us know your preferred delivery date.
Continue scrolling for information regarding DELIVERY.
When you’re in the CART, you'll see Add Order Note just above the CHECKOUT button. You can leave any delivery instructions here. If you'd like a gift note included, please reply to your Order Confirmation Email and let us know what you'd like to say.
orders@thegoodfarmshop.com
The courier delivers between 8am and 6pm.
We can't request specific delivery times. The courier sets their own schedules based on deliveries they have that day. They don't just deliver boxes for The Good Farm Shop, they deliver for many other businesses as well.
You will receive a text from the courier the night before delivery, advising that your box is on its way with a link to tracking and ETA. Sydney metro customers receive a text the night before, but don't get the tracking link - instead they will receive a text the morning of delivery advising their 2-hour delivery timeframe.
All customers receive a text from the courier once delivery has been made. This POD includes photos of where the box has been left. Please don't assume the box is where it "should" be. Use the photo to help you locate it if it's not where you expect it to be.
We don't have direct access to the courier drivers. We cannot call them with changes or delivery instructions.
If you have nominated a business address for delivery, it's helpful to include the name of the business to assist the driver to locate you. You may need to be flexible in your working hours to accommodate the delivery of your box. The courier delivers between 8am and 6pm, so you should be prepared for delivery within this timeframe. If this doesn't suit you, perhaps a weekend delivery to your home address would be better.
The courier will follow your delivery instructions where possible.
For deliveries to APARTMENTS, the driver will leave your box in the lobby if they can get access. If they can't get access to a secure building, they will leave your box close to the main entrance/buzzers.
For house deliveries, the driver will leave the box at the front door/porch. If you have a locked gate and the courier can't get access, they will leave the box outside the gate (unless you give us delivery instructions to inform the driver otherwise).
If we don't have your mobile number, you won't receive delivery updates from the courier. Please make sure it's on your order and that it is correct.
The courier driver cannot call on approach and doesn't knock on arrival. The text message service serves this purpose.
The courier driver cannot deliver to the rear of your property, enter the garage or unpack your box into an esky. All orders must be delivered to the front of the home.
If you have dogs that have access to the front of your property, the courier driver may not enter the property and is not responsible for securing gates. Please ensure your fur-babies are safely inside your home on delivery day.
Deliveries cannot be rescheduled or redirected within 24 to 36 hours (depending on location) of the delivery date. If something unexpected comes up, and you cannot take delivery, please make arrangements with a friend or neighbour to retrieve the box for you.
The Good Farm Shop is not responsible for stolen deliveries or deliveries that have been left unattended for an extended period of time.
Food Value over $250 = Free delivery.
Food value under $250 will be charged a $20 flat rate delivery fee (unless you've selected pick up from our Brookvale kitchen).
Minimum Order $100 (our minimum order is to alleviate meals rattling around in a box and potentially being damaged)
To pick up your order from our Brookvale kitchen please place your order online but select the "pick up" option at checkout to avoid the delivery fee. You will then be sent an email when your order is ready to be picked up. Please note our kitchen is only open for pick-ups from:
Mon-Thur: 7:30am to 1:00pm
Fri: 7:30am to 11:00am
For more info on our food sourcing and produce please refer to the FAQ page.
