A general guideline to help you know when to expect delivery

Sydney Metro Customers : If you place your order before 4pm on any day, you can expect delivery the NEXT BUSINESS DAY. Interstate and Outside Sydney Metro Customers : If you place your order before 8am on Sunday, most will get delivery Wednesday If you place your order before 8am on Monday, most will get delivery Thursday If you place your order before 8am on Tuesday, most will get delivery Friday If you place your order before 8am on Wednesday, most will get delivery Saturday If you place your order before 8am on Thursday, most will get delivery Sunday There are some exceptions to this – our courier delivers less frequently to some rural areas, FNQ, ACT, TAS and SA. If you want to check delivery days to your area, just send us a quick email orders@thegoodfarmshop.com

Important delivery info

Our courier will deliver to the address you have provided in the shipping details. Please check these in your confirmation email once you’ve placed your order. Our courier will follow your delivery instructions where possible. For apartment deliveries, the driver will leave your box in the lobby if they can get access. If they can’t get access to a secure building, they will leave your box close to the main entry/buzzers. You should receive a text from the courier once your box has been delivered, which includes a photo so you can see where it is. For house deliveries, the driver will leave at the front door. It’s important to include your mobile number in your order details. This enables the courier to text you the night before delivery with a link to tracking details and ETA. As mentioned above, they will send a second text once the box has been delivered. If you have nominated a business address for delivery, please let us know the name of the business and request a suitable delivery date. The courier drivers cannot call on approach or knock on arrival. That is why the text message system is in place. The courier drivers cannot deliver to the rear of your property, enter the garage or unpack your box into an esky. All orders must be delivered to the front of the home. If you have dogs that have access to the front of your property, the courier driver will not enter the property and is not responsible for securing gates. Please ensure your furry friend is safely inside your home on delivery day. Deliveries cannot be rescheduled or redirected within 24 hours of the delivery date. If something unexpected comes up, and you cannot take delivery, please try to make arrangements with a family member, friend or neighbour to retrieve your delivery. The Good Farm Shop is not responsible for stolen deliveries or deliveries that have been left unattended for an extended period of time. All our boxes come insulated with ice packs but we do ask that our customers meet us half way and understand that perishable food can not be left unattended for long, especially in our hot Aussie weather.

Delivery info

DELIVERY INFO

We understand that ordering frozen food can nerve-wracking. You want to make sure you’re home to receive delivery, or at least within an hour or two so it doesn’t start to thaw, right?

We are currently working on our website, so that customers can choose their preferred delivery date at the time of ordering.

In the meantime, we have the next best thing... a human! Kim is behind every customer service email and you can simply reply to your order confirmation with a delivery day that best suits. If you'd like to know when it will be delivered before placing an order, simply email Kim at orders@thegoodfarmshop.com and she will give you some options.

Below is more information to help you understand the ordering and delivery process.

When you’re in the CART, there’s a place to leave your NOTE just above the CHECKOUT button. Here, you can leave any delivery instructions for the driver and your preferred delivery days. You can also leave a note for a loved one if your order is a gift.

Sydney Metro Customers:

If you place your order before 4pm on any day, you can expect delivery the NEXT BUSINESS DAY.

Interstate and Outside Sydney Metro Customers:

If you place your order before 8am on Sunday, most will get delivery Wednesday
If you place your order before 8am on Monday, most will get delivery Thursday
If you place your order before 8am on Tuesday, most will get delivery Friday
If you place your order before 8am on Wednesday, most will get delivery Saturday
If you place your order before 8am on Thursday, most will get delivery Sunday
There are some exceptions to this – our courier delivers less frequently to some rural areas, FNQ, ACT, TAS and SA. If you want to check delivery days to your area, just send us a quick email orders@thegoodfarmshop.com

Our courier will deliver to the address you have provided in the shipping details. Please check these in your confirmation email once you’ve placed your order.
Our courier will follow your delivery instructions where possible.
For apartment deliveries, the driver will leave your box in the lobby if they can get access. If they can’t get access to a secure building, they will leave your box close to the main entry/buzzers. You should receive a text from the courier once your box has been delivered, which includes a photo so you can see where it is.
For house deliveries, the driver will leave at the front door.
It’s important to include your mobile number in your order details. This enables the courier to text you the night before delivery with a link to tracking details and ETA. As mentioned above, they will send a second text once the box has been delivered.
If you have nominated a business address for delivery, please let us know the name of the business and request a suitable delivery date.
The courier drivers cannot call on approach or knock on arrival. That is why the text message system is in place.
The courier drivers cannot deliver to the rear of your property, enter the garage or unpack your box into an esky. All orders must be delivered to the front of the home.
If you have dogs that have access to the front of your property, the courier driver will not enter the property and is not responsible for securing gates. Please ensure your furry friend is safely inside your home on delivery day.
Deliveries cannot be rescheduled or redirected within 24 hours of the delivery date. If something unexpected comes up, and you cannot take delivery, please try to make arrangements with a family member, friend or neighbour to retrieve your delivery.
The Good Farm Shop is not responsible for stolen deliveries or deliveries that have been left unattended for an extended period of time. All our boxes come insulated with ice packs but we do ask that our customers meet us half way and understand that perishable food can not be left unattended for long, especially in our hot Aussie weather.

Food Value over $250 = Free delivery.

Food value up to $250 = $20.00 delivery fee.

Minimum Order $100 (our minimum order is to alleviate meals rattling around in a box and potentially being damaged)

To pick up your order from our Brookvale kitchen please place your order online but select the "pick up" option at check out to avoid the delivery fee. You will then be sent an email when your order is ready to be picked up. Please note our kitchen is only open between the hours of 7.30am-1.30pm Mon-Fri.