A general guideline to help you know when to expect delivery

Sydney Metro Customers : Delivery will be made 1-2 business days after placing your order. Please let us know if you have a preferred delivery date by replying to your Order Confirmation Email. If we don't hear from you, your order will be delivered on the next available delivery day. If you place your order before 7am on Monday, most will get delivery Tuesday. If you place your order before 7am on Tuesday, most will get delivery Wednesday. If you place your order before 7am on Wednesday, most will get delivery Thursday. If you place your order before 7am on Thursday, most will get delivery Friday. If you place your order before 7am on Friday, most will get delivery Monday. Interstate and Outside Sydney Metro Customers : If you place your order before 7am on Sunday, most will get delivery Wednesday If you place your order before 7am on Monday, most will get delivery Thursday If you place your order before 7am on Tuesday, most will get delivery Friday If you place your order before 7am on Wednesday, most will get delivery Saturday If you place your order before 7am on Thursday, most will get delivery Sunday There are some exceptions to this – our courier delivers less frequently to some rural areas, FNQ, TAS and SA. If you want to check delivery days to your area, just send us a quick email orders@thegoodfarmshop.com

The courier delivers between 8am and 6pm. We cannot ask the courier for specific delivery times. The courier sets their own schedules based on deliveries they have that day. They don't just deliver boxes for The Good Farm Shop, they deliver for many other companies as well. As explained in the Order Confirmation Email, you will receive a text from the courier the night before delivery, advising that your box is on its way with a link to tracking and ETA. Sydney metro customers receive a text the night before, but don't get the tracking link - instead they will receive a text the morning of delivery advising their 2-hour delivery timeframe. All customers receive a text from the courier once delivery has been made. This POD includes photos of where the box has been left. Please don't assume the box is where it "should" be. Use the photo to help you locate it if it's not where you expect it to be. We don't have direct access to the courier drivers. We cannot call them with changes or delivery instructions. If you have nominated a business address for delivery, please let us know the name of the business to help the driver locate you. And let us know that this is going to a business address so that it doesn't get scheduled for a weekend delivery. You will also need to be flexible in your working hours to accommodate the delivery of your box. As previously mentioned, our courier delivers between 8am and 6pm, so you should be prepared for delivery within this timeframe. If this doesn't suit you, perhaps a weekend delivery to your home address would be better. Our courier will follow your delivery instructions where possible. For deliveries to APARTMENTS, the driver will leave your box in the lobby if they can get access. If they can't get access to a secure building, they will leave your box close to the main entrance/buzzers. For house deliveries, the driver will leave the box at the front door/porch. If you have a locked gate and the courier can't get access, they will leave the box outside the gate (unless you give us delivery instructions to inform the driver otherwise). If we don't have your mobile number, you won't receive delivery updates from the courier. Please make sure it's on your order and that it is correct. The courier driver cannot call on approach and doesn't knock on arrival. The text message service serves this purpose. The courier driver cannot deliver to the rear of your property, enter the garage or unpack your box into an esky. All orders must be delivered to the front of the home. If you have dogs that have access to the front of your property, the courier driver may not enter the property and is not responsible for securing gates. Please ensure your fur-babies are safely inside your home on delivery day. Deliveries cannot be rescheduled or redirected within 24 hours of the delivery date. If something unexpected comes up, and you cannot take delivery, please make arrangements with a friend or neighbour to retrieve the box for you. The Good Farm Shop is not responsible for stolen deliveries or deliveries that have been left unattended for an extended period of time.

Delivery info

WE WANT YOUR DELIVERY TO BE A SUCCESS!

You're ordering frozen food, so it makes sense to be well-informed about our delivery process. Please take the time to read through our delivery information below.

DELIVERY INFO

We are currently working on our website, so that customers can choose their preferred delivery date at the time of ordering. In the meantime, we have the next best thing… a human! Kim is here to help, so please reach out - orders@thegoodfarmshop.com

When you place an order, you will receive an Order Confirmation Email (please check your junk folder too). This contains important information, so please read it thoroughly, and make sure the address and order details are correct. It also explains how our courier will communicate delivery updates. This is your invitation to hit REPLY and let us know any further details, such as:

YOUR PREFERRED DELIVERY DATE – if you have one. If we don’t hear from you, your order will be scheduled for the next available delivery day to your area. Most areas can expect delivery within 2-5 days from the time we dispatch your box. This can be up to 7 days for rural areas, FNQ and TAS. We cannot redirect or reschedule orders within 24 hours of the scheduled delivery date, no exceptions. If you have a last-minute change of plans, you’ll need to organise a friend or neighbour to collect the box for you.

DELIVERY INSTRUCTIONS – any instructions that you think will be useful for the driver, please let us know. We need this information BEFORE we upload your delivery to the courier’s portal, so make sure you let us know ASAP. There are some limitations to what the courier will do, and you can read more about these in the dropdown box below, Courier Details.

IS THIS A GIFT? - how thoughtful of you! Let us know what you'd like to say, and we can include a hand-written note to your loved-one.

When you’re in the CART, there’s a place to leave your NOTE just above the CHECKOUT button. Here, you can leave any delivery instructions for the driver and your preferred delivery days. You can also leave a note for a loved one if your order is a gift.

Alternatively, please reply to your Order Confirmation Email to let us know these details.

Sydney Metro Customers:

Delivery will be made 1-2 business days after placing your order. Please let us know if you have a preferred delivery date by replying to your Order Confirmation Email. If we don't hear from you, your order will be delivered on the next available delivery day.
If you place your order before 7am on Monday, most will get delivery Tuesday.
If you place your order before 7am on Tuesday, most will get delivery Wednesday.
If you place your order before 7am on Wednesday, most will get delivery Thursday.
If you place your order before 7am on Thursday, most will get delivery Friday.
If you place your order before 7am on Friday, most will get delivery Monday.

Interstate and Outside Sydney Metro Customers:

If you place your order before 7am on Sunday, most will get delivery Wednesday
If you place your order before 7am on Monday, most will get delivery Thursday
If you place your order before 7am on Tuesday, most will get delivery Friday
If you place your order before 7am on Wednesday, most will get delivery Saturday
If you place your order before 7am on Thursday, most will get delivery Sunday
There are some exceptions to this – our courier delivers less frequently to some rural areas, FNQ, TAS and SA. If you want to check delivery days to your area, just send us a quick email orders@thegoodfarmshop.com

The courier delivers between 8am and 6pm.
We cannot ask the courier for specific delivery times. The courier sets their own schedules based on deliveries they have that day. They don't just deliver boxes for The Good Farm Shop, they deliver for many other companies as well.
As explained in the Order Confirmation Email, you will receive a text from the courier the night before delivery, advising that your box is on its way with a link to tracking and ETA. Sydney metro customers receive a text the night before, but don't get the tracking link - instead they will receive a text the morning of delivery advising their 2-hour delivery timeframe.
All customers receive a text from the courier once delivery has been made. This POD includes photos of where the box has been left. Please don't assume the box is where it "should" be. Use the photo to help you locate it if it's not where you expect it to be.
We don't have direct access to the courier drivers. We cannot call them with changes or delivery instructions.
If you have nominated a business address for delivery, please let us know the name of the business to help the driver locate you. And let us know that this is going to a business address so that it doesn't get scheduled for a weekend delivery. You will also need to be flexible in your working hours to accommodate the delivery of your box. As previously mentioned, our courier delivers between 8am and 6pm, so you should be prepared for delivery within this timeframe. If this doesn't suit you, perhaps a weekend delivery to your home address would be better.
Our courier will follow your delivery instructions where possible.
For deliveries to APARTMENTS, the driver will leave your box in the lobby if they can get access. If they can't get access to a secure building, they will leave your box close to the main entrance/buzzers.
For house deliveries, the driver will leave the box at the front door/porch. If you have a locked gate and the courier can't get access, they will leave the box outside the gate (unless you give us delivery instructions to inform the driver otherwise).
If we don't have your mobile number, you won't receive delivery updates from the courier. Please make sure it's on your order and that it is correct.
The courier driver cannot call on approach and doesn't knock on arrival. The text message service serves this purpose.
The courier driver cannot deliver to the rear of your property, enter the garage or unpack your box into an esky. All orders must be delivered to the front of the home.
If you have dogs that have access to the front of your property, the courier driver may not enter the property and is not responsible for securing gates. Please ensure your fur-babies are safely inside your home on delivery day.
Deliveries cannot be rescheduled or redirected within 24 hours of the delivery date. If something unexpected comes up, and you cannot take delivery, please make arrangements with a friend or neighbour to retrieve the box for you.
The Good Farm Shop is not responsible for stolen deliveries or deliveries that have been left unattended for an extended period of time.

Food Value over $250 = Free delivery.

Food value up to $250 = $20.00 delivery fee.

Minimum Order $100 (our minimum order is to alleviate meals rattling around in a box and potentially being damaged)

To pick up your order from our Brookvale kitchen please place your order online but select the "pick up" option at checkout to avoid the delivery fee. You will then be sent an email when your order is ready to be picked up. Please note our kitchen is only open for pick-ups from:

Mon-Thur: 7:30am to 1:00pm

Fri: 7:30am to 11:30am