Privacy policy
PRIVACY POLICY
Last updated: 3 June 2026
This Privacy Policy describes how The Good Farm Shop (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from thegoodfarmshop.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").
For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
We are committed to complying with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).
HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
WHAT PERSONAL INFORMATION WE COLLECT
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can reasonably be associated with you.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
• Contact details including your name, address, phone number, and email address.
• Order information including your billing address, shipping address, payment confirmation, order details, email address, and phone number.
• Account information including your username, password, and other information used for account security purposes.
• Shopping information including items you view, place in your cart, purchase history, loyalty points, reviews, referrals, and gift cards associated with your account.
• Subscription information including delivery schedules, recurring order preferences, pauses, skips, or cancellations relating to subscription services.
• Customer support information including information you choose to include in communications with us.
Some features of the Services may require you to directly provide us with certain information about yourself. You may choose not to provide this information, however doing so may prevent you from using or accessing certain features of the Services.
Information We Collect About Your Usage
We may automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and account, including device information, browser information, network connection information, IP address, and other interaction data.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:
• Shopify and other ecommerce service providers supporting our website and operations.
• Payment processors who collect payment information in order to process transactions securely.
• Delivery and logistics providers used to fulfil and deliver orders.
• Analytics, advertising, email marketing, loyalty, customer support, and operational service providers.
When you visit our Site, open or click emails we send, or interact with our advertisements or Services, we or third parties we work with may automatically collect certain information using cookies, pixels, web beacons, SDKs, and similar technologies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy.
HOW WE USE YOUR PERSONAL INFORMATION
Providing Products and Services
We use your personal information to provide the Services to you, including to:
• process payments;
• fulfil and deliver orders;
• manage subscriptions and recurring orders;
• send order confirmations, delivery updates, and service notifications;
• manage customer accounts;
• facilitate returns, exchanges, and customer support.
Marketing and Advertising
We may use your personal information to send marketing and promotional communications by email, SMS, post, or other channels, and to show you advertisements for products or services that may be relevant to you.
We may also use your information to personalise your experience on our Site and improve our advertising performance across other websites and platforms.
SMS Marketing
Where you opt in to receive SMS communications from us, we may send you transactional and marketing text messages, including order updates, delivery notifications, promotions, and abandoned cart reminders.
Consent to receive marketing SMS messages is not a condition of purchase. Message frequency may vary. Standard message and data rates may apply. You can opt out at any time by following the unsubscribe instructions in the message or contacting us directly.
Security and Fraud Prevention
We use your personal information to detect, investigate, prevent, or take action regarding fraudulent, illegal, or malicious activity and to protect our business and customers.
Communicating With You and Improving Our Services
We use personal information to provide customer support, respond to enquiries, improve our Services, and maintain our business relationship with you.
COOKIES
Like many websites, we use Cookies on our Site. For specific information about Cookies used by Shopify, please visit https://www.shopify.com/legal/cookies.
We use Cookies to operate and improve our Site and Services, remember your preferences, conduct analytics, and better understand user interaction with our Site.
We may also allow third-party providers and advertising partners to use Cookies and similar technologies on our Site for analytics and advertising purposes.
Most web browsers automatically accept Cookies, however you may choose to modify your browser settings to reject or remove Cookies. Please note that disabling Cookies may impact the functionality of the Services.
HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose your personal information to third parties in certain circumstances, including:
• to vendors and service providers who perform services on our behalf, including payment processing, fulfilment, delivery, customer support, analytics, marketing, and IT services;
• to delivery and logistics providers in order to fulfil and deliver your orders;
• to advertising and marketing partners to help us promote our products and services;
• where you direct or consent to us sharing information;
• within our corporate group or affiliated businesses;
• where required by law or to protect our legal rights.
We may share certain information with advertising and marketing partners in order to provide personalised advertising, measure campaign effectiveness, and improve our marketing activities. We do not sell your personal information for monetary compensation.
USER GENERATED CONTENT
The Services may enable you to post reviews and other user-generated content. Any information you choose to make publicly available may be accessible by others.
We are not responsible for the privacy or security of information you choose to make public.
THIRD PARTY WEBSITES AND LINKS
Our Site may contain links to third-party websites or platforms. We are not responsible for the privacy or security practices of those third parties and encourage you to review their policies before providing personal information.
CHILDREN'S PRIVACY
The Services are not intended for children and we do not knowingly collect personal information from children.
SECURITY AND RETENTION OF YOUR INFORMATION
While we take reasonable steps to protect your personal information, no method of transmission or storage is completely secure and we cannot guarantee absolute security.
We retain personal information only for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.
YOUR RIGHTS
Depending on your location and applicable law, you may have rights relating to your personal information, including rights to:
• access your personal information;
• request correction of inaccurate information;
• request deletion of personal information;
• withdraw consent to marketing communications;
• opt out of targeted advertising;
• request information about how your personal information is used.
You may exercise these rights by contacting us using the details below.
COMPLAINTS
If you have concerns or complaints regarding how we handle your personal information, please contact us using the details below.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
INTERNATIONAL USERS
Your personal information may be transferred to, stored, or processed in countries outside Australia, including by third-party service providers. Where this occurs, we take reasonable steps to ensure your information is protected in accordance with applicable privacy laws.
CONTACT US
If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us at:
The Good Farm Shop
Unit 12, 10–18 Orchard Road
Brookvale NSW 2100
Australia
Email: admin@thegoodfarmshop.com